SHIPPING & RETURNS
We expect to see shipping delays over the coming days. We’re working hard to get your items delivered as quickly as possible and will send you an email when your order ships. Please check your Order Status for updates.
Shipping & Handling
About Your Shipment
- Items in stock ship the next business day (Monday through Friday excluding holidays) if placed by 11am CST*.
- Items not in stock ship as soon as they become available.
- Takes 8-9 business days (Monday through Friday excluding holidays).
- Free delivery applies to online and telephone orders over $750 MXN.
- Up to $500 MXN shipping cost is $90 MXN.
- Between $500.01 MXN and $750 MXN shipping cost is $130 MXN.
Bricks and Pieces
- Please allow 12–15 business days for Bricks and Pieces orders.
- Express shipping is not available for Mexico.
- No deliveries can be made to P.O. Boxes and in order to protect our consumers and maintain our commitment to service excellence, we do not ship to Freight Forwarding Services.
- We do not require a signature for delivery.
Delivery & Service Delays
Shipment dates are estimates in accordance with our carriers. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.
Order a gift for your children or friends and be sure that your secret is safe!
- Every order is shipped in a plain box, and you can specify the 'Ship To' address such as a relative's house or place of employment.
- If you have requested delivery to an address different from your billing address, price/billing details will not be included since we assume that the delivery is a gift to the recipient.
- Pricing information will be included in your shipping confirmation e-mail.
Tracking Your Package
If you have provided your email address we will send you a ship confirmation email when your order ships. For all orders this email will include a tracking number which you can use to track your package on the appropriate shipping carrier’s website.
We believe our LEGO bricks and other products must live up to your highest expectations, and our service must live up to the quality of our toys. If for any reason you need to return your order, it’s easy and free!
All returns or exchanges must be made within 60 days of receipt of your order. To set up a free return, get in touch with our Customer Service team. All refunds are made in the original payment method.
Software: Returns are only accepted if the item has not been opened. This includes but is not limited to video games and DVDs. Sorry, we can't accept returns on opened video games and DVDs.
If for any reason you are not entirely satisfied with an order, please contact our Customer Service team. We're always happy to help!