Response from LEGO SHOP
21 September 2021
John, LEGO® Customer ServiceWe're sorry to hear about your experience with this set and we appreciate your feedback. You can always find digital instructions right on our website at LEGO.build/BI-BV. Please visit LEGO.build/BricksPieces-BV to request replacement pieces and we'll send Hedwig in the Owl Post right away!