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Frequently asked questions

Have questions about the LEGO® Life app? You can find the answers here!

Frequently asked questions

Have questions about the LEGO® Life app? You can find the answers here!

How do I sign up to the LEGO® Life app?

What can I do without signing in?

How do I share pictures in the LEGO® Life app?

I’ve uploaded the wrong picture! How can I delete it?

I uploaded an image but it hasn’t appeared yet. What happened?

What is the Avatar builder and how does it work?

Can I post videos in the LEGO® Life app?

In which countries is the LEGO® Life app available?

What are the minimum technical requirements for the app?

Do I have to verify myself?

I’m verified. What does this mean?​

What can I use for verification?​

What does it cost to use credit/debit cards for verification?​

What’s Parental Consent?

Why does the LEGO Group need my credit/debit card details for verification?​

Which phone or tablet do I need for the AR Photo Shoot?

How do I take an AR Photo?​

I can't get my AR avatar to appear!​

How do I make my avatar bigger or smaller?​

Does the AR Photo Shoot require a LEGO set?​

How does my child share an AR photo?​

I'm worried about my children accidentally sharing a picture of themselves.​