Response from LEGO SHOP
12 November 2020
Jayare, Customer ServiceHi there. While we're happy to hear you're enjoying the design and engineering of the set, we're saddened that you've encountered as many issues as you have. Having this many missing pieces is incredibly rare but we understand when it happens and try our best to resolve the issue as quickly as possible. As you know, if you ever come across this issue again you can request the parts you need for free on our service website. We hope you're able to get back to building soon and we thank you for your incredible feedback!