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Senior Training Manager


China, Shanghai

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Do you want to join us inspire and develop the builders of tomorrow?

In LEGO group we put immense pride and enthusiasm into our work. Not only because we love what we do, but because our ultimate purpose couldn’t be more important. Our mission is to inspire and develop the builders of tomorrow by engaging children across the world in positive play and hands-on, minds-on creativity.

Are you ready to join us for this exciting opportunity?

We are looking for an experienced training professional to build LEGO sales & retail capability; ensure we have the right skills and knowledge to meet the future needs of our business and customers; and provide retail training solution for people working in or with our LEGO business.

Key Responsibilities:

1. Identify capability needs and recommended learning levels as a guide to help people to plan the learning journey:
• LSA capability building and team development
• By channel by region training plan
• Retail capability building – LEGO Retail Academy
• LBR training (additional support)

2. Provide learning material, tools, learning portal, curriculums…and delivery via retail management system:
• Curriculums design and management
• Novelty training process and course demonstration
• Annual Mystery shopper program
• Play book maintenance

3. Build up target’s training capability to make people are capable to conduct qualified training course
• LCS customer onboarding training
• LCS exclusive training and onsite coaching

4. Evaluate training result via the score of certified trainer program, MSP & NPS
• SA retail management system
• By channel Certified trainer program / TTT

5. Engage and develop team


• Bachelor’s degree above
• Minimum 5 years of solid training experience
• Shop floor training/management experience
• Familiarize with counter daily operation
• Fluent in English and Mandarin both oral and written
• Capable of working with retailers + partners
• Good at Excel and Power Point files
• Independent and reliable
• Learning agility, can initiative to learn as well as practice
• Ready for 50+ days travel