Multilingual Advisor, Consumer Services (German and English)
Are you driven to make it right when it all goes wrong? Join LEGO® Consumer Services to inspire and develop for the builders of tomorrow! Apply now on our careers site!Do you have experience in customer service and speak fluent German and English? If so, this full-time role can be a fit for you!
Your specific tasks include:The LEGO Group is the second most highly ranked company in the world for corporate reputation. Your role in Consumer Services is to inspire the builders of tomorrow by giving them engaging and reliable customer service with every phone call, email and live chat.
We are looking for upbeat, enthusiastic and hardworking individuals to join us in giving our fans the best customer experience. The Multilingual Advisor will process Shop-At-Home customer orders over the telephone in a Fun, Reliable, Knowledgeable, and Engaging way.
•Respond to and log all incoming contacts from customers in a professional and timely manner
•Increase sales by engaging the consumer and exploring all sales opportunities. This includes capturing customer email addresses and offering our club membership with each contact handled
•Complete data entry tasks as necessary
•Adhering to your schedule. All breaks are scheduled to plan for consumer demand
•Meet performance expectations: Post-contact survey results and daily productivity
Do you have what it takes?•Fluent in German and English, including comprehension, listening, reading and writing
•Experience in giving premium customer service and/or inbound sales - preferably in a retail environment or faced paced environment
•Strong written and verbal communication skills.
•Ability to use technology while helping consumers. CRM/database, Internet, digital knowledge base, and troubleshooting guides are some the tools our Advisors use on every contact.
•Excellent interpersonal skills with a dedication to providing outstanding service to each consumer where there is a high volume of contacts exhibiting a high level of patience and flexiblity
•Must be able to work independently yet recognize when it is appropriate to escalate calls to ensure proper service standards are met at all times.
•Ability to work on Black Friday, Christmas Eve and one weekend day - every other weekend -to help our most loyal fans.
This is what you can expect in return:•Consistent performance support from your Team Leader.
•An opportunity to shop in our LEGO Employee Store with our generous employee discount.
•A chance to join our Fun Committee planning activities and holiday events.
•Advisors generally stay in the role 1 to 2 years before getting another opportunity within the company.
Join the global LEGO® familyChildren are our role models. Their curiosity, creativity and imagination inspire everything we do. They have an open, positive view of the world that motivates us to continuously strive to create a diverse, dynamic and inclusive culture where everyone feels valued and a sense of belonging.
The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We consider all of our employees part of the LEGO family. Beyond competitive pay and bonus incentives, employees on campus can enjoy free coffee and snacks, a fitness center, on-site childcare, a LEGO store with discounts and the biggest event of the year: PLAY DAY! Being part of our family also means playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
Build your career brick by brick at The LEGO Group.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
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