Support

Need help with LEGO® FUSION? If you’re looking for device requirements, app download info, frequently asked questions or customer support, you’ve come to the right place!

  1. LEGO® FUSION Device Requirements

    To play LEGO® FUSION app games, you’ll need a tablet or smartphone with a built-in rear-facing camera, running Apple iOS 7 or higher, or Android 4.0.4 ARM V7 or higher. 

    Official list of supported devices: 

    • Apple iPhone 4S and higher
    • Apple iPod Touch (5th Generation and higher, not including 16GB version)
    • Apple iPad 2 and higher
    • Apple iPad mini
    • ASUS Nexus 7 (2nd Generation)
    • LG Nexus 4
    • Kindle Fire HDX 8.9" (3rd Generation)
    • Samsung Galaxy Note 10.1 (2014 edition)
    • Samsung Galaxy Note II
    • Samsung Galaxy S3, S4 and S5

    LEGO FUSION is not yet compatible with Apple iPhone 4 or below, Microsoft Windows Phone, Microsoft Surface, or Samsung Galaxy Tab 8" or 10.1".

  2. Where can I buy LEGO® FUSION?

    In 2014, the four LEGO FUSION products are exclusively sold in the U.S. at Toys”R”Us and LEGO® Brand retail stores. Online you can buy the products at shop.lego.com or at toysrus.com
  3. Getting started with LEGO® FUSION

    Start playing LEGO® FUSION in just three steps: 

    1. Be sure your iOS or Android smartphone/tablet is on the supported devices list (above)
    2. Purchase a LEGO® FUSION product – available in the U.S. only at LEGO and Toys“R”Us retail or online stores. A full list of stores is available here
    3. Download the relevant LEGO® FUSION app from the U.S. App Store, Google Play, Samsung Apps or Amazon App store – and have fun!


    A “Get Started Guide” with inspiration and support resources is included in each LEGO® FUSION box or can be downloaded here:

  4. Downloading the LEGO® FUSION app games

    All four LEGO® FUSION apps are available for download in the U.S. only via the Apple app store, Google Play app store, Samsung app store and Amazon app store.

    You can also download the apps here or search a U.S. App store for “LEGO FUSION”.

    The LEGO FUSION apps are free to download and include a trial version of the games which does not include the scan/capture of real LEGO® bricks.

  5. How many products are in the LEGO® FUSION portfolio?

  6. What is included in a LEGO® FUSION product?

    With a purchase of a LEGO FUSION product (standard retail price $34.99), you get: 
    • 200+ LEGO pieces for millions of design combinations
    • Town Master only: Mayor minifigure
    • Resort Designer only: LEGO Friends ‘Olivia’ mini doll
    • FUSION plate with Town Master, Battle Towers, Create & Race, or Resort Designer decoration
    • Reclosable box for storage of LEGO FUSION bricks
    • Free app download required to play
    • Unlimited hours of fun game play shaped by your own creativity and imagination
  7. How do I play with LEGO® FUSION?

    LEGO® FUSION is building with real LEGO® bricks and playing with these creations in an app game. You can build and design your own unique creations with LEGO® bricks to solve app game missions, succeed and continuously shape your game according to your own imagination.

    Here’s how to play: 

    1. Purchase a LEGO® FUSION product from a U.S. LEGO Store or U.S. Toys”R”Us
    2. Download the corresponding app from a U.S. app store
    3. Play the app game. You’ll be prompted to build something
    4. Build and design with real LEGO bricks in 2D on the FUSION plate
    5. Capture your LEGO design on the FUSION plate with your smart device (similar to taking a photo)
    6. Watch how your own design comes to life on your smart device
    7. Play with your design in the app game and see it how it affects your game play
    8. Repeat steps 3-7

    In LEGO® FUSION Create & Race the gameplay is: 

    • First you design your car digitally in the app game
    • Get the building instructions and build it with real LEGO® bricks
    • Drive and race your own car design on your smart device


    Get started steps can be found on the back of the box and in the ‘Get started guide’ in all LEGO® FUSION boxes.

  8. What is required to play with LEGO® FUSION?

    To play with any LEGO® FUSION product you’ll need to: 


    For example, the LEGO FUSION Town Master app requires the LEGO FUSION Town Master box of bricks (21204) and a supported smart device.


  9. Will all LEGO® bricks work with LEGO® FUSION?

    No. The LEGO FUSION capturing technology is designed for the LEGO FUSION brick sets. For that reason, using other LEGO pieces may give unpredictable results.

    However, each LEGO FUSION set is compatible with LEGO bricks in the same colors and sizes as the ones in the specific box. In other words, if you have LEGO bricks at home in the exact same size and color as those in your LEGO FUSION box, yes, they will work.

    To keep your LEGO FUSION bricks separate from your other LEGO® pieces, we recommend storage in the reclosable LEGO® FUSION product box. A list of the compatible LEGO pieces can be found in the building instructions for each product:

      1. Download 21204 LEGO® FUSION Town Master 'get started guide'
      2. Download 21205 LEGO® FUSION Battle Towers 'get started guide'
      3. Download 21206 LEGO® FUSION Create & Race 'get started guide'
      4. Download 21208 LEGO® FUSION Resort Designer 'get started guide'
  10. What is the function of the LEGO® FUSION plate?

    In each LEGO FUSION box you will find a FUSION plate with unique decoration. The FUSION plate is the key needed to make your LEGO build creations come to life in the game.

    • Build and place your design on the FUSION plate
    • Take its picture/capture with your device (make sure that the entire build + plate is visible on the screen)
    • The technology recognizes your build
    • Watch your LEGO creation come to life on your smart device
  11. How do I capture my LEGO® creations for the best results?

    How to optimize your play environment for consistently great results: 
    1. Play on an uncluttered white table – For the best results, only white should be visible around your LEGO creation, with no loose bricks, tablecloth patterns or other items which could confuse the scan. If your table is dark or multi-colored, try covering the table with a white dishtowel or paper. 
    2. Turn on the lights – LEGO® FUSION technology works best with brighter lighting, like you’d use to read a book.  Try to avoid shadows on the front of the bricks or FUSION plate. Make sure that the light does not reflect in the model, ambient light is the best. 
    3. Hold device steady while scanning – Align your device camera to view your creation on the FUSION plate. All of the bricks in your building or car should fit within the green grid in the capture window.  When the FUSION button turns green, gently press it while holding the device still for 2-3 seconds. 

    Still having problems getting a perfect scan? Watch this video or check these additional tips: 

    • Build in 2D – Build a flat facade, one stud deep, for your Town Master, Battle Towers and Resort Designer creations, straight up on the long studded end of the FUSION plate.  For Town Master and Resort Designer, you must use the door included in the set. For Battle Towers, you must build so high that a minifigure can fit in the building. 
    • Check the height & width – Your brick creations can be maximum 16 bricks high and 16 bricks wide. Creations can only overlap the edge of the FUSION plate by two bricks. 
    • Use the correct plate – Check that your FUSION plate is the right one. For example, a Battle Towers plate cannot be used with the Town Master game. 
    • Use only the bricks included in your LEGO® FUSION set – The LEGO® FUSION technology is designed for the bricks included in each set.  Using bricks of other colors or shapes will produce irregular results.  The full list of bricks is in the Get Started Guide / Building instructions available in the box or at LEGO.com/fusion 
    • Clean your device camera lens – Wipe the camera lens area on the back of your device with a clean, soft cloth, just like you would clean the screen of your tablet or smartphone.  
    • Even Background - Be sure that the background color on the table is consistent behind your entire build (no color change half way up). 
    • Match the guides on the screen – Adjust the angle and distance of the device camera to match up with the FUSION plate on the capture screen.  The guide grid and capture icon turn green when you’re on target. 
    • For additional help, device requirements, or to give feedback, please visit the Support page or contact LEGO Customer Service
  12. Need to contact Customer Service?

    Our dedicated Customer Service team is ready to answer your product or technical questions, help you request missing brick pieces, download building instructions, and more. 

    For app support call 1-410-568-3680 or go to http://support.wbgames.com
    For all other questions call 1-800-453-4652 or go to LEGO.com/service
  13. Download Get Started Guides